Cookie Policy

What are cookies and how do we use them?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Session Cookies to allow our website to link together your actions / purchases during a browser session. Session Cookies expire at the end of every browsing session, when the browser is closed or after 20 minutes of inactivity.

We may also use Session Cookies and Persistent Cookies to be able to secure information transmitted from our website to our servers, when you carry out certain functions such as registering pet MicroChips - this is a necessary requirement and the service will not function if cookies are disabled.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

We only collect Google Analytics information on this website to log details of visitor behaviour patterns - we do not collect personally identifiable information via cookies.

We do this to find out about the number of visitors which visit our site and whether we need to improve areas of our website.

You may delete / block cookies from this site, but parts of the site, in particular the shopping cart, may not function.


We use a service called AddThis to enable visitors to our website to share our web pages and information with other users. This service does not collect any personally identifiable information. For more information click here

How can I manage my settings and where can I get more information?

A really useful website full of information can be found at